WE ARE HIRING!
We are expanding our team and are looking for a Workforce Manager to join our Manila Team.

ABOUT THE ROLE
As the Workforce Manager, you’ll supervises scheduling analysts and/or resource management specialists. Responsible for developing staffing schedules, utilizing forecasts and other information that optimizes the fit between employee needs and call center resource requirements.

WHAT YOU’LL DO

  • Creates forecast and schedules for LOBs
  • Monitors real-time, daily, and monthly reports for adherence to scheduling and service level parameters. Recommends adjustments as necessary.
  • Supports forecasting and scheduling application maintenance and release management.
  • Facilitates and develops the capacity-planning model.
  • Monitors the effectiveness and efficiency of the scheduling staff in aligning company-wide processes and procedures to achieve call center goals/metrics.
  • Surfaces recurring problems with work processes, policies, or procedures; contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Participates in activities designed to improve customer satisfaction and business performance


WHAT WE’RE LOOKING FOR

  • Bachelor’s degree or equivalent
  • 5+ years’ work experience in call center workforce management or related field
  • Knowledge of at least one major workforce management software application such as Genesys
  • Excellent English communication skill
  • Flexible and adaptable
  • Analytical and strategic mindset
  • No attendance issues
  • Able to work independently as well as with a team

LOCATION: Manila, PH

ABOUT THE/STUDIO
We are building a company that could be equivalent in scale and relevance to Amazon. Sounds like an exaggeration — but let us explain:

Amazon (and e-commerce in general) have completely disrupted the "last mile" — from ordering products easily to getting those products delivered to your door. But the "first mile" in the supply chain, where the product is actually produced, hasn’t changed in over a hundred years. In spite of that, its value of this market is immense and only keeps growing. Fashion / apparel manufacturing alone is a $1.2 trillion industry.

We've built an on-demand manufacturing platform (manufacturing-as-a-service) that meets the needs of the 21st century economy. We bootstrapped our way to a $15M run rate and just closed a $10M Series A with a top-tier Silicon Valley VC. We believe we can create enormous value and literally change the world by making fast-turn, low volume manufacturing accessible to everyone.