WE ARE HIRING!
We are expanding our team and are looking for a Customer Service Manager to join our Manila - NCR office.

ABOUT THE ROLE
As the Customer Service Manager, you'll be responsible for all aspects of the Customer Service Team. You’ll be building, leading, training, and coaching a team of highly skilled CSRs in tackling day-to-day customer inquiries and issues. Beyond the regular daily flow, you will be working behind the scenes with other supporting managers, team members, and departments on projects that set out to improve the customer experience.

If you are a star player ready to make a significant difference in a company on the IPO-track, and you are highly self-motivated to succeed, then come and see if your future awaits you at The/Studio.

The ideal candidate is unrelentingly self-motivated, highly intelligent, creative, analytical, and resourceful, with stellar organizational abilities.

WHAT YOU'LL DO

  • Responsible for human resources objectives in relation to the customer service department, including but not limited to: recruiting, selecting, orienting, training, scheduling, coaching, and disciplining members of the customer service team
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; reviewing customer feedback; and implementing changes as necessary
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Reports into the VP of Operations



WHAT WE’RE LOOKING FOR

  • Fluent in English
  • Bachelor's/College Degree or 5+ years’ experience in a related field (E-Commerce Set-up), with 2+ years of leadership or management role
  • Able to work independently while driving progress through multiple departments
  • Incredible work-ethic, organizational skills, and communication skills
  • Able to think critically to solve problems with minimal guidance
  • Able to independently identify potential issues before they happen
  • Proactive personality that doesn’t wait to act – must be able to work in a fast-paced environment
  • Must be able to work under high-stress environments

LOCATION: Mandaluyong, NCR, Philippines

ABOUT THE/STUDIO

We are building a company that could be equivalent in scale and relevance to Amazon. Sounds like an exaggeration — but let us explain:

Amazon (and e-commerce in general) have completely disrupted the "last mile" — from ordering products easily to getting those products delivered to your door. But the "first mile" in the supply chain, where the product is actually produced, hasn’t changed in over a hundred years. In spite of that, its value of this market is immense and only keeps growing. Fashion / apparel manufacturing alone is a $1.2 trillion industry.

We've built an on-demand manufacturing platform (manufacturing-as-a-service) that meets the needs of the 21st century economy. We bootstrapped our way to a $15M run rate and just closed a $10M Series A with a top-tier Silicon Valley VC. We believe we can create enormous value and literally change the world by making fast-turn, low volume manufacturing accessible to everyone.