WE ARE HIRING!
We are expanding our team and are looking for a Customer Service Manager to join our Manila - NCR office.
ABOUT THE ROLE
As the Customer Service Manager, you'll be responsible for all aspects of the Customer Service Team. You’ll be building, leading, training, and coaching a team of highly skilled CSRs in tackling day-to-day customer inquiries and issues. Beyond the regular daily flow, you will be working behind the scenes with other supporting managers, team members, and departments on projects that set out to improve the customer experience.
If you are a star player ready to make a significant difference in a company on the IPO-track, and you are highly self-motivated to succeed, then come and see if your future awaits you at The/Studio.
The ideal candidate is unrelentingly self-motivated, highly intelligent, creative, analytical, and resourceful, with stellar organizational abilities.
WHAT YOU'LL DO
WHAT WE’RE LOOKING FOR
LOCATION: Mandaluyong, NCR, Philippines
We are building a company that could be equivalent in scale and relevance to Amazon. Sounds like an exaggeration — but let us explain:
Amazon (and e-commerce in general) have completely disrupted the "last mile" — from ordering products easily to getting those products delivered to your door. But the "first mile" in the supply chain, where the product is actually produced, hasn’t changed in over a hundred years. In spite of that, its value of this market is immense and only keeps growing. Fashion / apparel manufacturing alone is a $1.2 trillion industry.
We've built an on-demand manufacturing platform (manufacturing-as-a-service) that meets the needs of the 21st century economy. We bootstrapped our way to a $15M run rate and just closed a $10M Series A with a top-tier Silicon Valley VC. We believe we can create enormous value and literally change the world by making fast-turn, low volume manufacturing accessible to everyone.